The website www.furniture-pouliasi.gr is the online store of the company POULIASIS SPYRIDON NIKOS professionally involved in the TRADE OF FURNITURE & RELATED ITEMS with TIN 137373800, Tax Office. CORFU, General Commercial Register (GEMH) number 121078633000 and the distinctive title “MARILENA POULIASI FURNITURE” (hereinafter called “the company”), with its registered office in Corfu, atMamaliVrysopoulaSolari, P.C. 49 100, e-mail address firstname.lastname@example.org, contact telephone No 2661026999 (landline and mobile) with charge according to the pricing policy of your respective telecommunications provider.
By accessing this website and the services of www.furniture-pouliasi.gr, we assume that you unconditionally accept the following terms, which apply to the entire content of its webpages.
The whole design of the website, the texts, the graphics, the photos, the videos, the selection and its settings are the intellectual property of the company and are protected according to the relevant provisions of the applicable Greek and European law and International conventions. All rights reserved, any text, image, video bearing the distinctive title and / or logos of the company, are trademarks or registered trademarks and may be used by third parties solely upon the owner’s written consent.
Customers (users) who visit the website www.furniture-pouliasi.gr can browse its webpages and use their services and content either as regular visitors or as registered users, accept the processing of their personal data due to this access to which this policy applies.
4.1 The company named “POULIASIS SPYRIDON NIKOS” is responsible for the processing of personal data of the visitor / registered user and controls the processing of his data which complies with the Regulation 679/2016 / EC (General Regulation of Personal Data –GDPR).
The company informs the users of its website about the following:
As for the processing of the users’ data for the purpose of navigating the content and the services of the electronic sales on its website www.furniture-pouliasi.gr, the company relies on the following legal bases:
Performance of a contract (Article 6.1.b GDPR)
Legitimate interests (Article 6.1.f GDPR)
Legal obligation (Article 6.1.c GDPR)
4.2 Every registered user has the right to access, correct and update the personal data that he discloses and is obliged to disclose to the company.
4.3 In case of online purchase and / or order, the company, will process the user’s personal data as declared by him during the creation of his account and / or in his order through our online store.
4.4 Type of Personal Data: The personal data that must be provided by each user (whether purchasing as a visitor or as a registered user) in order to carry out any transaction through the online store of the company and to place orders for its products are the following:
Full name as it appears on his ID card
Shipping address of the products
Billing address of the order (in case it is different from the shipping address)
Invoicing information (in case the invoice version is selected)
Contact telephone number
In addition, the company also collects and stores the following personal data only in the case of registered users:
Frequency of visits
Products in the cart or favorites list
Participation in promotions.
Valid from 25.05.2018
The company’s website www.furniture-pouliasi.gr uses technology tools to collect information that helps us optimize your online experience. The cookies we use on the website www.furniture-pouliasi.gr do not refer to personal data but to anonymous data.
4.5.1 What are Cookies?
Cookies are small text files that are installed on your computer, tablet, mobile phone and generally on the device you use to browse the business website. They are widely used to make websites work better and more efficiently as webpages can read and write these files, enabling them to recognize you and remember important information that will make the use of the internet easier for you (e.g. memorizing users’ preferences).
4.5.2. Cookies we use on our website
Here is a list of different types of cookies that we may use on the website (the list depends on the webmaster).
Strictly Necessary Cookies. These cookies are important for our website, so we give you the opportunity to browse it and use its features. Without these strictly necessary cookies, we may not be able to provide specific services or functions and our website will not work as smoothly for you as we would like.
Performance Cookies. Performance Cookies, sometimes referred to as “analytics cookies”, collect information on your usage of our website and allow us to improve how it works. For example, Performance Cookies show us which pages are most frequently visited on the website, allow us to see the overall usage patterns on our website, help us record any difficulties you encounter with the website.
Cookie Analytics. They belong to the category of third-party cookies and are stored for all visitors of the website. They collect information about how our website is used and their storage time is determined by Google’s usage policy. These cookies collect information in an anonymous form, including the number of visitors to the website, the origin of the visitors and the pages visited within our site. We use the information to prepare reports that help us improve our website.
Functional Cookies. In some cases, we may use functional cookies. Functional cookies allow us to remember the choices you make on our website and to provide more enriched / enhanced and more personalized functions / features. All these features help us to boost your experience on our website.
Targeting or Advertising Cookies. We, as well as our service providers, may use Targeting or Advertising cookies in order to display ads that we believe are most relevant to you and your interests. For example, we may use targeting or advertising cookies to limit the frequency with which you view the same ad on our website and to help us measure the performance of our advertising. These cookies remember what you look for on our website and we may share this information with other organizations, such as advertisers.
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More information on cookies:
4.5.3. Τhird parties using cookies on our Website
In some cases, we may partner with third parties to provide services on our website. Third-party advertisers and other businesses may use their own cookies to collect information about your activities on our website and/or the ads you have preferred. This information can be used by them to provide ads that they believe may be of interest to you, based on the content you have seen. Third-party advertisers may also use this information to measure the effectiveness of their ads. We have no control over these cookies, so if you choose to disable or reject third-party cookies, please consult the website of the respective third party. You can also learn more about cookie management in the section below.
4.5.4. How to manage cookies
You may choose to not allow or to reject the acceptance of cookies on this website at any time by either disabling the relevant setting in your browser or by enabling the setting in your browser which allows you to reject them. You may refuse to accept Flash Cookies from this website by using the Adobe Flash management tools at www.adobe.com/security/flashplayer.
More detailed information on the procedure you must follow in order to disable cookies, if you have enabled them, can be found on the website of the ISP through the help window.
You may wish to visit the website www.allaboutcookies.org/manage-cookies/index.html for information on the most frequently used browsers.
Please note that if cookies are not enabled or disabled, it is likely that not all website functions will work as expected.
4.6 DELIVERY OF PRODUCTS TO THIRD PARTIES
In the event that a product or service is requested to be delivered to a third party other than the visitor or the registered user, the latter acknowledges that he/she will be fully responsible for the information and full consent of the person designated as the recipient, for the disclosure of his/her personal data to the company for the sole purpose of delivering the relevant products to him/her and assumes full responsibility for any claims of that person against the company.
In respect with the data which are necessary for each of the above processing purposes and within the responsibilities of each recipient, the recipients of the user’s data may include:
The company is committed to ensuring that your privacy is protected. Your personal information (name, email, phone, address, invoicing information) is collected and used only for your online purchases, state of your order, your information about our articles, news, offers, contests, gifts, events and information about our activities that we think will be of interest to you. We ensure that this information is only used in accordance with this privacy statement. We collect and process your personal data only when absolutely necessary. We will never sell, rent, distribute, or disclose your personal information in any way. If you are under 16 years old, you MUST have your parents’ consent before using the services of the website www.furniture-pouliasi.gr. The IP address through which the PC has access to the Internet and then to our site is used solely for the collection of statistical data.
Most of our products are custom-made according to the tastes and needs of the customer. Therefore, most of them are delivered upon order. The company reserves the right to inform customers within 48 hours (after the placement of an order by the customer) about the possible delivery time. In the event the delivery time is deemed to make the transaction unprofitable for the customer, the latter is entitled to unilaterally cancel the order within 24 hours of notification of the delivery time, with a written statement (via email to: email@example.com)at no cost for the customer. Moreover, the various product offers that appear in the online store marked “Offers” or other similar expressions, are offers of limited duration.
6.1 Submission of an Order
If the user of the online store wishes to place an order, he can first follow the user registration procedure of the online store (the user will receive a username and a password), so that he can then be identified by the store, for reasons of transactions security in the future. The user selects the product he wants to buy and places it temporarily in the virtual “shopping cart” of the company’s online store. It is specified that all interested users can purchase freely without being registered in the company online store. The user proceeds to an order which his binding for the user and is obliged to pay for the product which is temporarily placed in the “shopping cart”, by successively clicking the buttons “I read and I accept the terms and conditions of transactions” and “FINISH ORDER”. Then he will receive an electronic order confirmation from the company sent to the email address registered in the customer’s details form. This is only a confirmation of receipt of the order and does not constitute acceptance of the order by the company. Before the acceptance of the order by the company and its completion, the company sends either to the user’s e-mail address or by any other convenient means, even by phone, a relevant message confirming that the order can be concluded and the ordered product can be sent or can be delivered at the physical store of the company. The time of delivery is agreed in this message electronically or by phone. It is understood that, in the event that for some reason the company does not accept the user’s order and the order confirmation is not completed, the user has no obligation to pay; if he has proceeded to a relevant payment transaction (eg by deposit in the bank account of the company), the payment is canceled under the responsibility of the company and any payments are refunded to the customer in the same way as initially made. No modification of the order or new agreement on it will be accepted unless recorded in writing and accepted by both parties.
Prior to sending the order, the customer must check each relevant feature of the ordered goods and services as described on the store website so as not to have any doubts about the features and properties of the ordered products or services. The failure of the customer to be adequately informed is in no case the responsibility of the company but is the customer’s sole responsibility.
The prices of the products listed on the webpage of each product are always the final ones (ie the corresponding VAT is included), they are valid for sale from the online store and do not include shipping or transport and assembly costs, which are calculated eventually in the order form, based on the relevant charging rules set out in the relevant chapter of the present terms. In case the shipping and/or delivery cost cannot be reasonably calculated in advance due to the specificity of the place of delivery or of the product, then the reservation for additional shipping costs is stated in the order text and these are calculated and notified to the customer by telephone contact and his acceptance is requested.
Payment, delivery, execution arrangements, the deadline within which the company undertakes to deliver the goods or provide its services and, where applicable, the company’s policy for dealing with complaints or the conditions, the exceptions, the deadline and the procedures for exercising the right of withdrawal are set out below.
The customer will be charged with the cost of returning the goods in case of withdrawal when and in the event the company consents to the withdrawal.
6.2 Wrong price displayed
The company is in no case obliged, in accordance with good faith and fair dealing, to accept an order and to conclude a sale of products or serviceswhich, due to a typographical or computer error,are displayed with a wrong price, i.e. different from actual onebased on its pricing policy for the current period. In case such an error in the price quoted in an order applies only in a part of the ordered items, then the order is still valid only for the other items and is considered not made for the items the price of which was wrong. If the items in the order are similar or will be used as a whole and are of an ancillary nature to each other and the customer declares that the partial conclusion of the order does not serve his needs or interests, then the company can cancel the entire order. No additional charge on the order is borne by the customer without his express consent. The placement of an order to the company for approval constitutes a statement of acceptance and consent for all charges incurred in the order. The customer may also be notified of the progress of the order, either by phone (tel. 2661026999) or by sending an e-mail to the address www.furniture-pouliasi.gr. .
The customer can pay the sale price and the other agreed charges in cash, payable at the store cashier, when the customer chooses “collection from the store” as stated in detail below.
7.b Bank transfer
The customer can pay the sale price and the other agreed by deposit in the following bank account:
SURNAME: POULIASIS SPYRIDON NIKOS
ACCOUNT NUMBER: 00260445310200422048
IBAN: GR 4902604450000310200422048
Upon deposit, the customer must pay the full sale price and other agreed amounts, stating in the adding to the transfer statement the full name of the depositor as given in the order and the order number, in order to facilitate the accounting management of the order and to avoid mistakes.
The proof of depositmust be sent electronically to the address firstname.lastname@example.org.
Caution! In every bank transaction, you must send us an email at email@example.com the copy of the proof of deposit. The customer is solely responsible for the correct entry of the account number and the company bears no responsibility in case of error.
8.1 Place and time of delivery
Ordered product deliveries are acceptable only within the Greek territory. Deliveries are scheduled at predetermined periods, as arranged with each customer, but taking into account a reasonable delay due to possible difficulties in delivering items to other customers or traffic congestion or any other issue, which may delay its performance. The itineraries of each shipment are set unilaterally by the company and are notified to the customer. If agreed with the customer, the company is entitled to make partial deliveries of the ordered products.
8.2 Methods of delivery–cost of deliveries in the areas served by the online store
The products to be delivered after purchase can, upon the customer’s consent, be sent to the address and the recipient that the customer has stated when submitting his order and has been confirmed by the company. The company notifies the customer via e-mail or telephone that his order has been confirmed, and informs him about the cost and the time of delivery.
All orders are charged with delivery costs per product. Delivery costs are; inclusive of VAT.( 24%).
Areas served by the company are within the island of Corfu.
8.3 Deliveries to areas outside the online store service areas
In the case of deliveries outside the areas served by the company, the customer is obliged to choose the method of delivery, either by a carrier authorized by him, or by his own means. The company on its part fulfills its obligation for transfer and delivery of the product in perfect condition and packaging either to the customer in person or to the carrier designated by the purchaser.
The risk of transporting the products by a carrier is borne exclusively by the customer. The assignment agreement to the respective transport company is the sole responsibility of the customer. The price of the goods must have been paid at least 2 days before delivery to the transport company. Delivery is made under the necessary condition that the customer or his authorized agentis present at the delivery of the products from the company to the carrier, in order to inspect and receive the products qualitatively and quantitatively, correctly and completely. If, at the discretion of the authorized agent, there is a problem with the products, the goods must be unwrapped on the spot for their proper receipt. The goods then are transported at the purchaser’s risk.
Deliveries outside the areas served by the company may be made, at an additional cost, upon written agreement. These charges are inclusive of VAT. (24%).
8.4 Pick-up from a store
The customer has the opportunity to collect the products himself from the company store, at no extra charge, provided he has given the company the necessary information for identification and completion of the order (name, contact phone, home address, e-mail address, etc.).
The collection takes place on working days from 09:00 to 14:00 by appointment.
8.5 Person authorized by the customer for the receipt of the goods
In each case, the receipt of the goods is made by the person stated in the order as the recipient, upon presentation of his / her police ID or passport or, generally, a public document of identification or by a legally authorized agent.
8.6 General Delivery rules
Deliveries of the goods are made within the service areas defined by the company and with the corresponding charge per zone or area. The deliveries of the products are made on the ground floor of the address stated in each purchase order. If the customer wants the goods to be carried within his home on a floor above the ground floor, this is possible upon arrangement and agreement with the company. In these cases, the customer is charged with the estimated transport costs per floor.
The company is entitled, for reasons of safety and protection of both the products and the carriers, to request the use of a crane for the transport of the goods to a floor. The relevant costs are borne by the customer. It is clarified that in case of any damage caused to the products during the transport from the ground floor to a higher floor, the cost is borne by the customer, as the risk is transferred to the purchaser from the moment the item is not delivered to the ground floor of the address indicated by the customer.
8.7 Rejection of purchase by the company
The company has the right to withdraw an order at any time without giving any reason.
8.8 General shipping terms
8.9 Deadline for fulfilment of the sale – delivery
The delivery date of the sold products is determined and confirmed upon the approval of the order by the company. Confirmation of the delivery date is binding for the customer while the company bears no responsibility and is not liable for any damage or loss arising from the delay in the execution of the order, for any reason whatsoever. In case of extraordinary and unpreventable events that the company may face hindering the timely delivery of products, the company is entitled to postpone the delivery of all or part of the purchased products and services, upon a written statement (email) or telephone notification. If the delay in the execution of the order is due to one or more products out of the total of the ordered ones, the rest of the order can be executed normally upon the customer’s consent.
The company may modify the delivery period of the goods when:
8.10 RECEIPT – STORAGE
The company is obliged to notify the customer verbally one week before the arrival of his goods in the store and to inform him about the scheduled date of transport and delivery at his place, so that he prepares the place of installation and hascompleted any works required forthe proper installation of the goods. The customer must ensure that the storage and installation area of the goods is watertight and clean. In case the customer is unable to collect the goods due to unsuitability of the space (eg the required works have not been completed or for any other reason) the company may, for the customer’s service, store the goods FREE OF CHARGE in its own space and at its own responsibility for a period of up to ten days beginning from the date of their arrival. From the eleventh day, the customer must collect the goods. In case he is unable to collect the goods after the tenth day of their arrival, the company will charge the customer with storage and storage feesof € 24.80 per day, inclusive of VAT.(24%).
Upon receipt, the customer is obliged to unpack carefully without damaging the packaging and inspect the products to confirm that there are no external, aesthetic defects. In case he notices any, he is entitled to refuse their receipt and return them to the supplier. The company is obliged to repair or replace this product with a new one at its discretion. In case ofunconditional receipt of the product, this is deemed as confirmation of the excellent condition of the product and the absence of aesthetic defects.
9.1 RETURN OF PRODUCTS
The reasons for returning and replacing a product are as follows:
Delivery of a product other than the one stated in the original order form due to a mistake in the process, invoicing, shipping, or products that became defective during transport, when it is done by the company’s crew. In case of shipping via a transport company and when the products have been delivered to the transport company of the customer’s choice in an excellent condition, the responsibility lies with the respective transport company.
In any case where there is a proven material failure or construction error for which the company or the manufacturer is responsible. The shipping cost of products to be returned and repaired or replaced is entirely borne by the customer.
The return of products is charged on the company only in cases where the delivered products are other than the ones purchased in type or quantity or the product has a manufacturing defect or lack of quality which has been previously agreed in writing with the company.
The products must be returned in the same condition as received by the customer and within 7 days of receipt. Any delay by the customer in returning the products automatically leads to the loss of the right to replace and accept the products as they are.
In all cases the return of the product to be replaced must be done together with all the documents that accompanied the product and its complete packaging in perfect condition.
In case of return of the products depending on the case, the product will be repaired if this can be done or fully replaced only in the case the product cannot be repaired, otherwise, the transaction will be cancelled upon the company’s consent, provided that they have previously been received and inspected by the company. In case of cancellation, the refund to the customer will be made by the company in the same way as the original payment.
In case of cash payment, if the customer had chosen the option “pick-up from the store”, the refund will be made to him by the store or by bank transfer to his bank account. The refund will be made within fourteen (14) working days at the latest.
In case the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined in respect with the condition of the products, and to proceed unilaterally and without further notice to the full or partial offsetting of this claim. against the customer.
9.2 CANCELLATION OF AN ORDER AFTER A CUSTOMER’S CHANGE OF MIND
The cancellation by the customer of his order in the online store because he changed his mind is accepted only if the cancellation is done when the customer sends an email (email: firstname.lastname@example.org) to the company within 48 hours. The customer must state the exact details of his order. The cancellation does not occur unless a relevant e-mail confirmation is sent by the company to the customer. In case the customer has paid the value of his confirmed order before the cancellation statement and the company has already received the amount, then pursuant to the Joint Ministerial Decision Ζ1-891 (Government Gazette ΒΔ 2144 / 30.08. 2013), the Company must refund the received payment to the customer within a period of fourteen (14) calendar days in the same way as the initial payment was made(reversal of the amount in a bank account, etc.).
9.3 UNJUSTIFIED WITHDRAWAL
The customer’s special right of unjustified withdrawal. Especially in the case when the user / customer is a natural person (i.e. not a legal entity, even non-profit) who buys products remotely from the online store of the company exclusively for his private use and not in the context of his professional activity (hereinafter “the consumer”), he is entitled to unjustified withdrawal from the online purchase of a product within an exclusive period of fourteen (14) calendar days from the date he or his authorized agent received the product, by returning the product in its original condition along with the packaging materials complete and in perfect condition (packaged). Therefore, caution should be taken on unpacking. The customer’s withdrawal is unjustified, without the consumer being obliged to mention any reasons for withdrawal and without any penalty for the consumer, with the exception of the shipping cost for returning the product and any reduction in the value of the product condition upon their return.
The statement of withdrawal is submitted n writing or via email (email: email@example.com) and the company is obliged to send a confirmation of receipt of the statement of withdrawal as soon as it is received.
Following the statement of withdrawal, the company is obliged to return the sale price.
The return of both the product and the paid amount will be made within fourteen (14) working days. It is pointed out that the risk of loss, damage or destruction of the product remains with the consumer until the product is received by the company.
Delivery or assembly costs, which were charged upon delivery, or costs for third party carriers, lifting equipment, cranes and, in general, any costs other than the price of the product are not refundable.
The customer is liable to indemnify the company if he made use other than that necessary in order to determine the nature, the characteristics and the operation of the goods within the period prior to the statement of withdrawal and the company is entitled to agree with the customer its compensation even with mutual offset.
9.3.α Exceptions to the right of withdrawal
No right of withdrawal is applicable in the following cases:
The supply of goods or services, the price of which is linked to fluctuations in the financial market, which cannot be controlled by the company and which may occur within the withdrawal period.
In the case of full-service contracts, if the performance started with the customer’s prior express agreement and with the customer’s acknowledgement that he will lose your right of withdrawal once the contract is fully performed by the company. In the supply of custom-made or clearly personalized goods.
The supply of products, which, after their delivery are, by their nature, inseparably mixed with other goods.
The contracts for which the customer has specifically requested a visit by the company to carry out either repairs or maintenance works.
In cases where the products have been used, when this use clearly goes beyond the usual inspection of the product for reasons of determining its nature, characteristics and function, as would take place in a physical store, thus making them used products.
In the event that the customer has made only electronic (online) or telephone reservation of a product without obligation to pay, in order to buy it from a physical store of the company. Such a transaction does not constitute an off-store sale. Therefore, the customer’s right of unjustified withdrawal is not applicable.
It is understood that in the above cases, and in any such case, the consumer retains his full general right to withdraw from the contract of sale and return the product for reasons of legal or real defects or lack of agreed properties detected after their receipt and use in accordance with the general provisions of articles 540 et seq. of the Civil Code, article 5 of law 2251/1994 and the other provisions regarding the protection of the consumers and the purchasers, in general.
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